• Return window: Request a return within 5 days of delivery.
• Eligibility: Returns & exchanges accepted only for damaged, leaking, incorrect, or short-expiry items. Hygiene rules apply.
• Exchange: Available only for damaged or defective items (subject to stock availability).
• Refunds: Issued to the original payment method. If refund to original fails, we refund via UPI after verification.
• Unboxing video: Mandatory for damaged/leakage/short-expiry claims; photos + video required for verification.

Because skincare is hygiene-sensitive, we maintain a strict eligibility policy. Check the table below to confirm eligibility.

1. Contact Support within 5 days of delivery: sales@k-beautyskin.com or call +91 99481 41579.
2. Provide your order number, product SKU/name, photos, and a mandatory unboxing video showing parcel condition and item inside.
3. We review submissions (usually within 48 business hours) and confirm next steps: return pickup, replacement dispatch, or refund initiation.
4. If approved, follow instructions for return shipping or collection (where applicable).

We aim for fairness:

• If the return is due to our error (damaged, wrong item, short-expiry): we arrange and pay for return pickup or provide a prepaid label.
• If the return is not due to our error (change of mind or non-eligible reasons): the customer is responsible for return shipping costs. Note: change-of-mind returns are generally not accepted for skincare.

We provide exchanges only for damaged or defective items. If replacement stock is available, we dispatch after verification. If not available, you may opt for a refund to the original payment method (or UPI).

Refunds are processed to the original payment method used at checkout. If refund to original fails due to gateway or bank issues, we may refund via UPI after verifying recipient details.

Refund processing time: Refunds are initiated within 3–5 working days after approval and inspection. Additional time may be required by banks or payment gateways for the amount to reflect in the customer’s account.

To protect both customers and K-BeautySkin from fraud, please provide:

• Mandatory unboxing video showing package seal, parcel condition, and open packaging.
• Clear photos of the product, batch/expiry code, and packaging (if applicable).
• Order number, name, delivery address, and a short description of the issue.

Claims without sufficient evidence may be rejected.

• COD is available for orders, but we reserve the right to cancel orders suspected of COD fraud or abuse.
• Repeat offenders may be blocked from future COD orders or purchases.
• COD refunds (rare) will be processed via UPI after identity verification.

Some products are shipped from our authorized partners in Korea and may require customs clearance and additional KYC (identity) details. If customs or KYC delays occur, we will contact you with instructions. Failure to provide required documentation may result in return-to-sender charges which may be deducted from refunds.

We use your personal information to process returns and refunds and to comply with customs obligations. For full details, see our Privacy Policy.

1. We acknowledge receipt of your claim within 48 business hours.
2. We review photos and unboxing video; if more info is needed we will contact you.
3. Upon approval, we arrange pickup or provide a return label (for eligible returns) and initiate exchange or refund.
4. Refunds are initiated within 3–5 working days after approval. Replacement dispatch times vary depending on stock & supplier.

• Shipping Policy — delivery timelines, tracking & customs.
• Terms & Conditions — full terms for ordering and site usage.
• Privacy Policy — how we handle your personal data.
• Contact Us — reach our support team.
• Order Tracking — check shipment status.